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Initialization of network interface e0a failed due to unexpected software error

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Category:
fas-systems
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hw
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Applies to

  • FAS8300
  • 10G/25G Ethernet Controller CX5
  • Firmware Version: 16.26.4012
  • ONTAP 9

Issue

  • The ONTAP upgrade task is suspended due to an issue with HA interconnect ports being down.
  • During the boot process, ONTAP returns the following errors
Cluster::*> takeover -ofnode FAS8300-1 -option allow-version-mismatch
(storage failover takeover)
 
Cluster::*> Files /cfcard/x86_64/freebsd/image2/VERSION and /var/VERSION differ
Waiting for PIDS: /usr/sbin/rpcbind 1011.
Terminated
.
Setting default boot image to image2...
done.
 
Running the upgrade system
bootarg.upgrade="true"
bootarg.from.version="9.9.1P7"
bootarg.to.version="9.13.1P14"
Pensando Ethernet NIC Driver, ver: 1.4.0-E-78
ionic_rdma ver 1.4.0-E-78 : Pensando RoCE HCA driver
Loading irdma module
ice_rdma_register: iRDMA driver registered using version 1.1.0
 
: [TPM-LOG] netapp_tpm_init: tpm_undark:true
: [TPM-LOG] netapp_tpm_init: UseTPM: true
: [TPM-LOG] netapp_tpm_init: /dev/tpm exists
: [TPM-LOG] netapp_tpm_init: Begin Tue Aug  5 15:27:05 2025
: [TPM-LOG] netapp_tpm_init: Using /dev/tpm
: netapp_tpm_init: starting at Tue Aug  5 15:27:05 2025
SSAL: tss_tpm_nvread:977
: netapp_tpm_init: Command Status is 0
Aug 05 15:19:52 [FAS8300-1:netif.init.failed:ALERT]: Initialization of network interface e0a failed due to unexpected software error mlx5_core err=0xfffffff0:115.
Aug 05 15:19:55 [FAS8300-1:netif.init.failed:ALERT]: Initialization of network interface e0b failed due to unexpected software error mlx5_core err=0xfffffff0:115.
 
Aug 05 15:34:08 [FAS8300-1:netif.init.failed:ALERT]: Initialization of network interface e0a failed due to unexpected software error mlx5_core err=0xfffffff0:115.
Aug 05 15:36:08 [FAS8300-1:netif.init.failed:ALERT]: Initialization of network interface e0b failed due to unexpected software error mlx5_core err=0xfffffff0:115.
***OS2SP configured successfully***Updating firmware on adapter 1a from 12.4.320.0 to 14.0.505.31
Updating firmware on adapter 1c from 12.4.320.0 to 14.0.505.31
RC NIC fw update error is :0
  • The following two steps did not help
  1. Power-cycling the node through the Baseboard Management Controller(BMC)
  2. Reseating the motherboard of the node
  • The original status of the four HA interconnect ports
FAS8300-1: Which node is currently reporting netif.init.failed alert
e0a: green LED on
e0b: LED off
 
FAS8300-2: Which node is healthy one
e0a: LED off
e0b: LED off
  • Loopback test results
FAS8300-1:
e0a: green LED on
e0b: LED off
 
FAS8300-2:
e0a: LED on
e0b: LED on

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