Skip to main content
NetApp Knowledge Base

Incorrect "NVS PCIe Die Temp is critical low (0 C)" error message on FAS9000 or AFF A700 systems

Views:
428
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
HW
Last Updated:

Applies to

  • AFF-A700
  • FAS9000

Issue

  • EMS log reports the following events and the PCISW_Die_Temp sensor returns a correct reading and the sensor events are de-asserted within one minute.

Example:

00:09:59 [node1: env_mgr: monitor.chassisTemperature.cool:alert]: Chassis temperature is too cool: NVS PCIe Die Temp is critical low (0 C).
00:10:00 [node1: monitor: monitor.globalStatus.critical:EMERGENCY]: Chassis temperature is too low.
00:10:20 [node1: env_mgr: monitor.chassisTemperature.ok:notice]: Chassis temperature is ok.

  • Service Processor (SP) reports the following assertion errors in the system event log (SEL) and these errors are de-asserted within one minute.

Example:

23:00:26 [IPMI.notice]: 1800 | 02 | EVT: 01500005 | PCISW_Die_Temp | Assertion Event, "Lower Non-critical going low " | Reading: 0.000 | Threshold: 5.000
23:00:26 [IPMI.notice]: 1900 | 02 | EVT: 01520000 | PCISW_Die_Temp | Assertion Event, "Lower Critical going low " | Reading: 0.000 | Threshold: 0.000
23:00:26 [IPMI.notice]: 1a00 | 02 | EVT: 0301ffff | Attn_Sensor1 | Assertion Event, "State Asserted"
23:00:38 [IPMI.notice]: 1b00 | 02 | EVT: 6f02ffff | NVS_Status | Assertion Event, "Fault"
23:00:39 [IPMI.notice]: 1c00 | 02 | EVT: 81522700 | PCISW_Die_Temp | Deassertion Event, "Lower Critical going low " | Reading: 39.000 | Threshold: 0.000
23:00:39 [IPMI.notice]: 1d00 | 02 | EVT: 81502705 | PCISW_Die_Temp | Deassertion Event, "Lower Non-critical going low " | Reading: 39.000 | Threshold: 5.000
23:00:51 [IPMI.notice]: 1e00 | 02 | EVT: ef02ffff | NVS_Status | Deassertion Event, "Fault"
23:00:53 [IPMI.notice]: 1f00 | 02 | EVT: 0300ffff | Attn_Sensor1 | Assertion Event, "State Deasserted"

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.