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Firmware of both NSM modules in a NS224 shelf fail to upgrade

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Applies to

  • NS224
  • NSM100

Issue

  • In sysconfig -a, firmware of both NVMe Shelf Modules (NSM) show lower firmware than expected

Shelf 10: NS224NSM100  Firmware rev. NSM100 A: 0231  NSM100 B: 0305

  • EMS logs shows repeating messages:

dsa_disc: ses.mismatch.fw.version:error]: The disk shelf modules on disk shelf 0x.10 are running two different firmware versions. Disk shelf module A is running 0231, and disk shelf module B is running 0305.
dsa_disc: sfu.firmwareDownrev.shelf:error]: Shelf 0x.shelf10 has downrev firmware.

  • Storage Fault log shows one of the NSMs NOT AVAILABLE:

PSM:
Element Status                      Status Bytes  Status Descriptions
  1 [NSM100 A]    : OK                01,08,00,00   MASTER
  2 [NSM100 B]    : NOT AVAILABLE     07,00,00,00   

  • Issue remains after re-seating NSM in slot "A"
  • Issue remains after re-seating NSM in slot "B"
  • The system is in multipath HA
  • Validated that newer version of the NSM firmware is available on both nodes in the HA
    Cluster-1::> storage firmware shelf show

 

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