Fault reported in DS4486 shelf due to over temperature failure
Applies to
- ONTAP 9
- DS4486 disk shelves
- FAS/AFF systems
Issue
- The following shelf fault error is reported in the event logs:
[Node-02: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 3b. Check fans, power supplies, disks, and temperature sensors.
[Node-02: dsa_worker3: callhome.shlf.overtemp:debug]: Call home for SHELF OVER TEMPERATURE 43 C (109 F)
[Node-02: dsa_worker3: ses.status.temperatureError:debug]: DS4486 (S/N SHJGDXXXXXXX123) shelf 10 on channel 0d temperature error for Temperature sensor 1: critical status; overtemperature failure. Current temperature: 43 C (109 F). This module is on the front of the shelf on the left, on the OPS panel.
- The
ENVIRONMENT
logs report overtemperature failure on temperature sensor 1:
Channel: 0d
Shelf: 10
SES device path: local access: 0d.10.99
Module type: IOM6; monitoring is active
Shelf status: critical condition
SES Configuration, shelf 10:
Temperature Sensor installed element list: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12; with error: 1
Shelf temperatures by element:
[1] 43 C (109 F) (ambient) Overtemperature failure!
[2] 28 C (82 F) Normal temperature range
- The
STORAGE-FAULT
section of autosupport shows an overtemperature warning on the temperature sensor:
Enclosure Status: critical
Channel: 0d
Shelf: 10
Shelf Type: DS4486
Product Serial Number: SHJGDXXXXXXX123
Module Type: IOM6
Temperature Sensors:
Element Status Status Bytes Status Descriptions
1: CRITICAL 02,00,3F,0C OT WARNING, OT FAILURE
2: OK 01,00,30,00
- There are no environmental issues in the data center.
- The over-temperature error is not reported on any other shelf connected to the same HA pair.