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Emergency shutdown: Environmental Reason Shutdown (SP IPMI Dead)

Last Updated:

Applies to

  • ONTAP 9
  • Data ONTAP 8
  • Service Processor (SP)


  • EMS log reports the following error and cannot boot up.


[?] Tue Jun 09 13:00:50 JST [filer: spsm_listener: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED

[?] Tue Jun 09 13:05:10 JST [filer: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 2 minutes.
[?] Tue Jun 09 13:05:10 JST [filer: spsm_listener: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED

[?] Tue Jun 09 13:06:56 JST [filer: sp_cluster_user_mgmt_wq_wq: sp.userlist.update.failed:error]: Error updating SP user information, Communication error (action 7).
[?] Tue Jun 09 13:07:03 JST [filer: statd: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (SP IPMI Dead)

  • Cannot access system console and BMC/SP after the system shutdown.


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