Skip to main content
NetApp Knowledge Base

Disk only shows one path on NS224 Shelf (Disk Redundancy Errors)

  1. Last updated
  2. Save as PDF
Views:
642
Visibility:
Public
Votes:
0
Category:
disk-shelves
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9
  • NS224 (NSM100)

Issue

  • Disk X.XX.XX showing only one path. Data ONTAP triggers call home for DISK REDUNDANCY FAILED
  • Drive is missing on one path on both nodes as illustrated below:

ClusterA-01::> sysconfig -a
e1a MAC Address:    d0:00:aa:00:00:00 (auto-100g_cr4-fd-up)
                   QSFP Vendor:         Amphenol
                   QSFP Part Number:    112-00574
                   QSFP Serial Number:  APF21429486860
                   01.0.0: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.0.1: NETAPP   X4011S172B3T8NTE NA56 3662.5GB 4160B/sect (S57YXXXXXXXXXX)
                   01.0.2: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.0.3: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
e1b MAC Address:    d0:39:ea:49:13:41 (auto-100g_cr4-fd-up)
                   QSFP Vendor:         Amphenol
                   QSFP Part Number:    112-00574
                   QSFP Serial Number:  APF21429486668
                   01.3.0: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   <No Drive 1 listed here as expected>
                   01.3.2: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.3.3: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)

ClusterA-02::> sysconfig -a
e1a MAC Address:    d0:39:ea:XX:XX:XX(auto-100g_cr4-fd-up)
                   QSFP Vendor:         Amphenol
                   QSFP Part Number:    112-00574
                   QSFP Serial Number:  APF21419478411
                   01.2.0: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   <No Drive 1 listed here as expected>
                   01.2.2: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.2.3: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
e1b MAC Address:    d0:39:ea:XX:XX:XX (auto-100g_cr4-fd-up)
                   QSFP Vendor:         Amphenol
                   QSFP Part Number:    112-00574
                   QSFP Serial Number:  APF21429486707
                   01.1.0: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.1.1: NETAPP   X4011S172B3T8NTE NA56 3662.5GB 4160B/sect (S57YXXXXXXXXXX)
                   01.1.2: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.1.3: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX) 

  • At times the disk might be completely missing. Data ONTAP triggers call home for FILESYSTEM DISK MISSING

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.