Disk only shows one path on NS224 Shelf (Disk Redundancy Errors)

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Category:: disk-shelves

Specialty:: hw

Last Updated:

Applies to

ONTAP 9
NSS24 (NSM100)

Issue

Disk X.XX.XX showing only one path. Data ONTAP triggers call home for DISK REDUNDANCY FAILED
Drive is missing on one path on both nodes as illustrated below:

ClusterA-01::> sysconfig -a

e1a MAC Address:    d0:00:aa:00:00:00 (auto-100g_cr4-fd-up)
                   QSFP Vendor:         Amphenol
                   QSFP Part Number:    112-00574
                   QSFP Serial Number:  APF21429486860
                   01.0.0: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.0.1: NETAPP   X4011S172B3T8NTE NA56 3662.5GB 4160B/sect (S57YXXXXXXXXXX)
                   01.0.2: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.0.3: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   
                   

e1b MAC Address:    d0:39:ea:49:13:41 (auto-100g_cr4-fd-up)
                   QSFP Vendor:         Amphenol
                   QSFP Part Number:    112-00574
                   QSFP Serial Number:  APF21429486668
                   01.3.0: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   <No Drive 1 listed here as expected>
                   01.3.2: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.3.3: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)

ClusterA-02::> sysconfig -a

e1a MAC Address:    d0:39:ea:XX:XX:XX(auto-100g_cr4-fd-up)
                   QSFP Vendor:         Amphenol
                   QSFP Part Number:    112-00574
                   QSFP Serial Number:  APF21419478411
                   01.2.0: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   <No Drive 1 listed here as expected>
                   01.2.2: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.2.3: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   
  e1b MAC Address:    d0:39:ea:XX:XX:XX (auto-100g_cr4-fd-up)
                   QSFP Vendor:         Amphenol
                   QSFP Part Number:    112-00574
                   QSFP Serial Number:  APF21429486707
                   01.1.0: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.1.1: NETAPP   X4011S172B3T8NTE NA56 3662.5GB 4160B/sect (S57YXXXXXXXXXX)
                   01.1.2: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)
                   01.1.3: NETAPP   X4011S17333T8NTE NA53 3662.5GB 4160B/sect (S60NXXXXXXXXXX)