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Did not receive hwassist keep alive alerts from partner in ONTAP 9.14.1 and later

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Applies to

  • ONTAP 9.14.1 and later
  • AFF C800, AFF A800
  • ASA A800, ASA C800

Issue

  • The BMC is online, but storage failover hwassist show displays error.

cluster::> hwassist show
  (storage failover hwassist show)
Node
-----------------
node-01
                             Partner: node-02
                    Hwassist Enabled: true
                         Hwassist IP: 192.0.2.XX
                       Hwassist Port: 162
                      Monitor Status: active
                     Inactive Reason: -
                   Corrective Action: -
                   Keep-Alive Status: Error: did not receive hwassist keep alive alerts from partner.
node-02
                             Partner: node-01
                    Hwassist Enabled: true
                         Hwassist IP: 192.0.2.XX
                       Hwassist Port: 162
                      Monitor Status: active
                     Inactive Reason: -
                   Corrective Action: -
                   Keep-Alive Status: Error: did not receive hwassist keep alive alerts from partner.
2 entries were displayed.

  • Reboot BMC on issued node and re-enable the BMC network interfaces don't resolve the issue.

 

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