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DegradedOnlinePort_Alert occurs due to cable not plugged in properly

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ontap-9
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HW
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Applies to

  • ONTAP 9
  • FAS/AFF

Issue

  • Node's fault LED is on.
  • EMS reports DegradedOnlinePort_Alert
 
[?]  Mon Jan 01 04:01:49 +0000 [Node: pmcsas_timeout_0: sas.cable.degraded:error]: Cable attached to SAS port "1d" is functioning in a degraded mode.
[?]  Mon Jan 01 04:02:14 +0000 [Node: nchmd: hm.alert.raised:alert]: Alert Id = DegradedOnlinePort_Alert , Alerting Resource = 1d raised by monitor node-connect
[?]  Mon Jan 01 04:04:02 +0000 [Node: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process nchm: DegradedOnlinePort_Alert[1d].
 
  • There is phy disabled in SYSCONFIG-A
slot 1: SAS Host Adapter 1d (PMC-Sierra PM8072 rev. C, SAS, <UP>)
MFG Part Number:    Microsemi Corp. 110-03801 rev. A0
Part number:        111-03801+A0
Serial number:      XXXXXXXXXXX
Date Code:          20180706
Firmware rev:       03.08.09.00
Base WWN:           5:0000d1:7048bcc:0c
Temperature:        38 C
Phy State:          [4] Enabled, 12.0 Gb/s
                    [5] Disabled
                    [6] Enabled, 12.0 Gb/s
                    [7] Enabled, 12.0 Gb/s

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