Skip to main content
NetApp Knowledge Base

"Chassis temperature is too warm: CPU0 Temp Margin is critical high (0 C)." alert

  1. Last updated
  2. Save as PDF
Views:
2,099
Visibility:
Public
Votes:
1
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • FAS8200
  • AFF A300
  • Service Processor (SP) firmware 5.7 and earlier

Issue

  • The system reports a critical high temperature for CPU0 but reading is 0:

Thu Apr 09 02:29:55 BST [node_name: env_mgr: monitor.chassisTemperature.warm:alert]: Chassis temperature is too warm: CPU0 Temp Margin is critical high (0 C).
Thu Apr 09 02:30:00 BST [node_name: monitor: monitor.globalStatus.critical:EMERGENCY]: Chassis temperature is too high..
Thu Apr 09 02:30:55 BST [node_name: env_mgr: callhome.chassis.hitemp:error]: Call home for CHASSIS OVER TEMPERATURE
...                      
Wed Apr 15 13:36:58 BST [node_name: env_mgr: monitor.chassisTemperature.warm:alert]: Chassis temperature is too warm: CPU0 Temp Margin is critical high (0 C).
Wed Apr 15 13:37:42 BST [node_name: env_mgr: callhome.chassis.hitemp:error]: Call home for CHASSIS OVER TEMPERATURE

  • The environmental platform sensors output is :

Chassis Thermal Zone discrete fault    normal OVER_TEMP
Temp Average High  discrete fault    normal YES
CPU0 Temp Avg   thermal  crit-high 0 C
CPU0 Temp Margin  thermal  crit-high 0 C
Is Board Over Temp  discrete fault    normal OVER_TEMP

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.