Call home for CHASSIS POWER DEGRADED due to failed motherboard

FAS8200

• Multiple event alerts for chassis power degraded. Example:

HA Group Notification from node_name (CHASSIS POWER DEGRADED: Power Supply Status Critical: PSU1.) ERROR

HA Group Notification from node_name (SP HBT MISSED) NOTICE

HA Group Notification from node_name (SP HBT STOPPED) ALERT

• Node not able to boot up with the following console messages. Example:

BIOS Version: 11.20
Portions Copyright (C) 2014-2023 NetApp, Inc. All Rights Reserved.
Initializing System Memory ...
Loading Device Drivers ...
Waiting for SP ...
SP failure. Resetting SP from primary FW. This can take a few minutes
Waiting for SP ...
SP failure. Resetting SP from backup FW. This can take a few minutes
Waiting for SP ...
Failed to recover SP
IPMI:Get controller FRU inventory:failed
IPMI:Get midplane FRU 0 inventory:failed
Configuring Devices ...
IPMI PCI Slot Control failed.
CPU = 2 Processor(s) Detected.
  Intel(R) Xeon(R) CPU D-1587 @ 1.70GHz (CPU 0)
  CPUID: 0x00050664. Cores per Processor = 16
  CPU1 (CPU 1)
  CPUID: 0x00000000. Cores per Processor = 0
131072 MB System RAM Installed.
SATA (AHCI) Device: SV9MST6D120GLM41NP
Boot Loader version 6.0.17
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2023 NetApp, Inc. All Rights Reserved.
BIOS POST Failure(s) detected: SP IPMI failure. Abort AUTOBOOT

• Service processor degraded status after reboot.
• Service Processor logs show multiple sensor reading issues.
• The issue remains after a controller replacement.