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Both nodes went down almost at the same time due to simultaneous sysfan failures

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Category:
fas-systems
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HW
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Applies to

  • FAS8060
  • SysFan

Issue

  • Due to simultaneous sysfan issues, both nodes went down almost at the same time and could not be rebooted
node01
Record 697: Wed Jul 10 03:43:55.912019 2024 [Agent.notice]: 708.941: 14 : Attention LED (at Midplane) de-asserted
Record 698: Wed Jul 10 03:44:38.784222 2024 [Agent.notice]: 581.167: 14 : Attention LED (at Midplane) asserted
Record 699: Wed Jul 10 03:44:58.940428 2024 [Agent.notice]: 737.362: 14 : Attention LED (at Midplane) de-asserted
Record 700: Wed Jul 10 03:45:42.072589 2024 [Agent.notice]: 869.523: 14 : Attention LED (at Midplane) asserted
Record 701: Wed Jul 10 03:45:49.144464 2024 [Agent.notice]: 941.418: 14 : Attention LED (at Midplane) de-asserted
Record 702: Thu Jul 11 04:44:46.103630 2024 [Agent.notice]: 900.582: 24 : Fan Fault 3 Fan_A3 asserted
Record 703: Thu Jul 11 04:44:46.103819 2024 [Agent.notice]: 900.582: 22 : Fan Fault 1 Fan_A1 asserted
Record 704: Thu Jul 11 04:44:46.103962 2024 [Agent.notice]: 900.582: 23 : Fan Fault 2 Fan_A2 asserted
Record 705: Thu Jul 11 04:44:46.000000 2024 [SP.emergency]: System input power lost
 
node02
Record 1597: Wed Jul 10 03:45:41.925098 2024 [Agent.notice]: 599.800: 16 : Fan Present 1 Fan_B1 asserted
Record 1598: Wed Jul 10 03:45:45.061086 2024 [Agent.notice]: 736.327: 19 : Fan Reset 1 Fan_B1 asserted
Record 1599: Wed Jul 10 03:45:45.929089 2024 [Agent.notice]: 604.330: 19 : Fan Reset 1 Fan_B1 de-asserted
Record 1600: Wed Jul 10 03:45:47.917479 2024 [Agent.notice]: 592.436: 14 : Attention LED (at Midplane) de-asserted
Record 1601: Wed Jul 10 03:45:53.101255 2024 [IPMI.notice]: c406 | 02 | EVT: 6f00ffff | Sysfan1_Present | Assertion Event, "Present"
Record 1602: Thu Jul 11 04:44:44.471783 2024 [Agent.notice]: 147.069: 22 : Fan Fault 1 Fan_B1 asserted
Record 1603: Thu Jul 11 04:44:44.471971 2024 [Agent.notice]: 147.069: 23 : Fan Fault 2 Fan_B2 asserted
Record 1604: Thu Jul 11 04:44:44.472115 2024 [Agent.notice]: 147.070: 24 : Fan Fault 3 Fan_B3 asserted
Record 1605: Thu Jul 11 04:44:44.000000 2024 [SP.emergency]: System input power lost
  • The following actions could not resolve this issue.
  1. Power cycle
  2. Re-seating motherboard
  3. Swapping the motherboard between two nodes.
  4. Swapping PSUs

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