Skip to main content
NetApp Knowledge Base

Both nodes reported the SES electronics x: communication error

  1. Last updated
  2. Save as PDF
Views:
306
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

  • AFF-A250
  • FAS2720
  • ASA A800

Issue

Both nodes reported the  SES electronics X: communication error; enclosure services hardware failed simultaneously.
 
(node-01 ) EMS message：
Mon Oct 21 16:54:55 +0800 [node-01: dsa_worker0: ses.status.electronicsWarn:error]: NS224NSM8E (S/N *) shelf 0 on channel 0s environmental monitoring warning for SES electronics 2: communication error. ; enclosure services hardware failed This element is on the rear of the shelf at the bottom, on shelf module (B).
 
(node-02 ) EMS message：
Mon Oct 21 16:54:46 +0800 [node-02: dsa_worker0: ses.status.electronicsWarn:error]: NS224NSM8E (S/N *) shelf 0 on channel 0s environmental monitoring warning for SES electronics 1: communication error. ; enclosure services hardware failed This element is on the rear of the shelf at the top, on shelf module (A).
 
On node-01
    ES Electronics installed element list: 1, 2; with error: 2
    ES Electronics reporting element: 1
    ES Electronics information by element:
      [1] Serial number: 792237000499  Part number: 111-04585+B9
          CPLD version: 00  Swaps: 0
      [2] Serial number: 792237001260  Part number: 111-04585+B9
          CPLD version: 00  Swaps: 0
    Enclosure element list: 1; with error: none;
    Enclosure information:
      [1] WWN: 00a0980000529798  Shelf ID: 00
          Serial number: SHJSG2302000351  Part number: 111-04881+A0
          Midplane serial number: 952237000859  Midplane part number: 110-00663+B0
    PSM Switch Module installed element list: 1, 2; with error: 2
    PSM Switch master module: 1
 
On node-02
    ES Electronics installed element list: 1, 2; with error: 1
    ES Electronics reporting element: 2
    ES Electronics information by element:
      [1] Serial number: 792237000499  Part number: 111-04585+B9
          CPLD version: 00  Swaps: 0
      [2] Serial number: 792237001260  Part number: 111-04585+B9
          CPLD version: 00  Swaps: 0
    Enclosure element list: 1; with error: none;
    Enclosure information:
      [1] WWN: 00a0980000529798  Shelf ID: 00
          Serial number: SHJSG2302000351  Part number: 111-04881+A0
          Midplane serial number: 952237000859  Midplane part number: 110-00663+B0
    PSM Switch Module installed element list: 1, 2; with error: 1
    PSM Switch master module: 2
 
This is a PSM switch communication issue between nodes.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.