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Both nodes rebooted abruptly due to system input power lost

  1. Last updated
    Dec 20, 2024
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Category:
fas-systems
Specialty:
hw
Last Updated:
12/20/2024, 9:18:48 AM

Applies to

  • AFF A300
  • ONTAP 9.x

Issue

  • Both nodes undergo simultaneous reboots.
  • After reboot, both nodes are able to start up successfully.
  • Other devices in the same rack do not have issues.
  • Both PSUs are connected to separate PDUs.
  • The problem still occurs even after proactively replacing the both motherboards.
  • Node console output shows that node reboots due to "Power Fail" error.

****************************
* Power Fail - Please Wait *
****************************
CPU cores enabled = 1
DIMM speed        = 2133.33 MHz
SATA (AHCI) Device: SV9MST6D120GLM41NP
Boot Loader version 6.0.17
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2023 NetApp, Inc. All Rights Reserved.

[monitor.globalStatus.critical:EMERGENCY]: Power Supply Status Critical: PSU1.
[monitor.globalStatus.critical:EMERGENCY]: Power Supply Status Critical: PSU2.

  • SYSTEM-EVENT-LOG show "system input power lost"

[SP.emergency]: System input power lost

  • SP-LATEST-IPMI log shows all PSU status are normal

Voltage Status                            GOOD
PSU2 Bad                                 FALSE
PSU1 Bad                                 FALSE
PSU2 need replacement                       NO
PSU1 need replacement                       NO
PSU2                                      GOOD
PSU1                                      GOOD

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