Both nodes rebooted abruptly due to system input power lost
Applies to
- AFF A300
- ONTAP 9.x
Issue
- Both nodes undergo simultaneous reboots.
- After reboot, both nodes are able to start up successfully.
- Other devices in the same rack do not have issues.
- Both PSUs are connected to separate PDUs.
- The problem still occurs even after proactively replacing the both motherboards.
- Node console output shows that node reboots due to "Power Fail" error.
****************************
* Power Fail - Please Wait *
****************************
CPU cores enabled = 1
DIMM speed = 2133.33 MHz
SATA (AHCI) Device: SV9MST6D120GLM41NP
Boot Loader version 6.0.17
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2023 NetApp, Inc. All Rights Reserved.
[monitor.globalStatus.critical:EMERGENCY]: Power Supply Status Critical: PSU1.
[monitor.globalStatus.critical:EMERGENCY]: Power Supply Status Critical: PSU2.
SYSTEM-EVENT-LOG
show "system input power lost
"
[SP.emergency]: System input power lost
SP-LATEST-IPMI
log shows all PSU status are normal
Voltage Status GOOD
PSU2 Bad FALSE
PSU1 Bad FALSE
PSU2 need replacement NO
PSU1 need replacement NO
PSU2 GOOD
PSU1 GOOD