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After power cycle, system fails to boot with KCS error during POST

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hw
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Applies to

  • AFF A250, AFF C250
  • ASA A250, ASA C250
  • FAS500f

Issue

  • Both nodes of the same HA storage system are powered off during maintenance activity
  • When powered on, Node 02 is able to boot up normally
  • Node 01 fails to boot and stops at the LOADER prompt (as seen on the serial console)
  • Console output shows the following during the boot sequence prior to stopping at LOADER:
Boot Loader version 6.5.8 
Copyright (C) 2000-2003 Broadcom Corporation.
Portions Copyright (C) 2002-2023 NetApp, Inc. All Rights Reserved.
 
KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
Resetting BMC from backup FW...
Waiting 30 seconds for BMC to reboot...
KCS cmd(NETFN 0x6, CMD 0x1) failed, ret -2
Copyright(c) 2021 American Megatrends, Inc. 
  • Controller reseat does not resolve the issue

 

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