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After ONTAP upgrade AFF A220 panics and automatic boot stops at LOADER

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aff-series
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hw
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Applies to

  • ONTAP 9
  • AFF-A220
  • ONTAP 9.8P19
  • ONTAP 9.12.1P17

Issue

  • During an ONTAP upgrade from 9.8P19 to 9.12.1P17 the automatic boot of a node reports the following and stops at LOADER:

Found platform error in ONTAP region.
region 2 header
Sig(0x544f414e)
Size(12288)
Ver(1)
Tail(0)
DataLen(36)
DataCRC(0x2550)
HdrCRC(0x75b9)
Rec(1) @ 0x14, flag(0x0) len(24) tstamp(0x6818a3e8)
log(7) msg(NMIsource(PCIErr).
)
LOADER-A>

  • system log BMC output contains the following panic:

PANIC : vm_fault_lookup: fault on nofault entry, addr: 0xfffffe002100e000
version: 9.12.1P17: Fri Feb 14 06:17:11 EST 2025
conf : x86_64.optimize.nodar
cpuid = 11
KDB: stack backtrace:
vpanic() at vpanic+0x429/frame 0xfffffe002100d4e0
panic() at panic+0x42/frame 0xfffffe002100d540
vm_fault() at vm_fault+0x1459/frame 0xfffffe002100d640
vm_fault_trap() at vm_fault_trap+0xa1/frame 0xfffffe002100d690
amd64_set_ldt_data() at amd64_set_ldt_data+0x213/frame 0xfffffe002100d700
trap() at trap+0x16e/frame 0xfffffe002100d810
calltrap() at calltrap+0x8/frame 0xfffffe002100d810
--- trap 0xc, rip = 0xffffffff80b425f5, rsp = 0xfffffe002100d8e0, rbp = 0xfffffe002100d8e0 ---
memset_std() at memset_std+0xe5/frame 0xfffffe002100d8e0
mhostmon_collect_tier0() at mhostmon_collect_tier0+0xe7a/frame 0xfffffe002100d960
ipmi_submit_driver_request() at ipmi_submit_driver_request+0x29/frame 0xfffffe002100d9a0
ipmi_release_resources() at ipmi_release_resources+0x3ed/frame 0xfffffe002100da60
Uptime: 3m16s

  • Coredump has not been generated:

Dumper is not yet registered. A coredump will not be available at this time.
System halting...

  • The boot device is recognized by the system:

LOADER-A> show devices -a
rd0.0 Raw disk 0 (AHCI:SV9MST6D120GLM41NP), Capacity: 114473 MB

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