Skip to main content
NetApp Knowledge Base

ANDU Paused on error. AFF-A400 Cluster ports hung during ONTAP upgrade

  1. Last updated
  2. Save as PDF
Views:
32
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

  • AFF-A400
  • Dual 100G Ethernet Controller IONIC
  • ONTAP 9.13.1P9
  • Switchless Cluster Network

Issue

  • After node reboot during ONTAP upgrade process, cluster ports e3a and e3b do not come online on rebooted Node B
  • Updated Node B remains in partial giveback
  • Surviving Node A, not updated, shows one cluster port offline and the other cluster port online
  • Loopback test on Node B indicates network card is failed
  • Loopback test on Node A does not change the ports behaviour
  • Power cycling of the updated (down) Node B does not bring the ports back online
  • Attempting to bounce ports in Node A does not solve the issue
  • One of the ports in the surviving Node A indicates it is Online, despite being physically disconnected (port hung)

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.