Skip to main content
NetApp Knowledge Base

AFF A800 both NVDIMMs failed with "NVMEM battery is not present" on boot

  1. Last updated
  2. Save as PDF
Views:
1,465
Visibility:
Public
Votes:
0
Category:
aff-series
Specialty:
HW
Last Updated:

Applies to

AFF A800

Issue

  • AFF A800 node fails to boot, with both NVDIMMs failed and battery not present:
Loading NVDIMM0 firmware version 2.6.2.c (was 2.5.3.c)
Programming NVDIMM0 FW. This could take over 8 minutes. Please wait...
Fri Dec 11 04:59:56 2020 [nvdimm.fw.upgrade.failure:ERROR]:NVDIMM controller in slot-11 failed to upgrade firmware because it is at ARMed state or has valid data
Loading NVDIMM1 firmware version 2.6.2.c (was 2.5.3.c)
Programming NVDIMM1 FW. This could take over 8 minutes. Please wait...
Fri Dec 11 04:59:56 2020 [nvdimm.fw.upgrade.failure:ERROR]:NVDIMM controller in slot-23 failed to upgrade firmware because it is at ARMed state or has valid data
 
WARNING: The battery is unfit to retain data during a power
outage. This is likely because the battery is
discharged but could be due to other temporary
conditions.
When the battery is ready, the boot process will
complete and services will be engaged.
To override this delay, press 'c' followed by 'Enter'
Dec 11 05:01:59 [localhost:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (not present) CRITICAL.
 
CAUTION: Using this appliance without NVRAM
battery backup coupled with a power
failure condition CAN CAUSE DATA LOSS.
Are you sure you want to continue (y or n)? y
Dec 11 05:02:30 [localhost:nvmem.battery.notPresent:ALERT]: The NVMEM battery is not present. To prevent data loss, the system will shut down in 5 minutes.
 
  • On subsequent boots, both NVDIMMs report ERROR condition:
BIOS Version: 13.5
PEI start.
CPU PEI initialization.
Wait BMC self-test result.
BMC self-test: OK.
Running full memory initialization.
DIMM F1: NVDIMM in ERROR condition (0x00000801).
DIMM M1: NVDIMM in ERROR condition (0x00000801).
 
  • Running diagnostic tests, other components pass but battery fails:
Battery: FAILED
Expect: 1 Present: 0
Unable to send RAW command (channel=0x0 netfn=0x34 lun=0x0 cmd=0x71 rsp=0xce): Command response could not be provided
------------------------------------------------------------
Battery VPD:
Manufacturer Name :
Manufacturer Date :
Device Chemistry :

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.