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AFF A800 both NVDIMMs failed with "NVMEM battery is not present" on boot

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aff-series
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Applies to

AFF A800

Issue

  • AFF A800 node fails to boot, with both NVDIMMs failed and battery not present:
Loading NVDIMM0 firmware version 2.6.2.c (was 2.5.3.c)
Programming NVDIMM0 FW. This could take over 8 minutes. Please wait...
Fri Dec 11 04:59:56 2020 [nvdimm.fw.upgrade.failure:ERROR]:NVDIMM controller in slot-11 failed to upgrade firmware because it is at ARMed state or has valid data
Loading NVDIMM1 firmware version 2.6.2.c (was 2.5.3.c)
Programming NVDIMM1 FW. This could take over 8 minutes. Please wait...
Fri Dec 11 04:59:56 2020 [nvdimm.fw.upgrade.failure:ERROR]:NVDIMM controller in slot-23 failed to upgrade firmware because it is at ARMed state or has valid data
 
WARNING: The battery is unfit to retain data during a power
outage. This is likely because the battery is
discharged but could be due to other temporary
conditions.
When the battery is ready, the boot process will
complete and services will be engaged.
To override this delay, press 'c' followed by 'Enter'
Dec 11 05:01:59 [localhost:callhome.battery.failure:EMERGENCY]: Call home for BATTERY (not present) CRITICAL.
 
CAUTION: Using this appliance without NVRAM
battery backup coupled with a power
failure condition CAN CAUSE DATA LOSS.
Are you sure you want to continue (y or n)? y
Dec 11 05:02:30 [localhost:nvmem.battery.notPresent:ALERT]: The NVMEM battery is not present. To prevent data loss, the system will shut down in 5 minutes.
 
  • On subsequent boots, both NVDIMMs report ERROR condition:
BIOS Version: 13.5
PEI start.
CPU PEI initialization.
Wait BMC self-test result.
BMC self-test: OK.
Running full memory initialization.
DIMM F1: NVDIMM in ERROR condition (0x00000801).
DIMM M1: NVDIMM in ERROR condition (0x00000801).
 
  • Running diagnostic tests, other components pass but battery fails:
Battery: FAILED
Expect: 1 Present: 0
Unable to send RAW command (channel=0x0 netfn=0x34 lun=0x0 cmd=0x71 rsp=0xce): Command response could not be provided
------------------------------------------------------------
Battery VPD:
Manufacturer Name :
Manufacturer Date :
Device Chemistry :

 

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