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AFF A400/FAS8300/FAS8700 BATTERY (wrong charge) WARNING on BMC 13.5 or later

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Applies to

  • FAS8300
  • FAS8700
  • AFF A400
  • BMC Firmware 13.5 or higher
  • ONTAP version with fixes for 1447722

Issue

  • System generates the following AutoSupport alert
Call home for BATTERY (wrong charge) WARNING.
HA Group Notification (BATTERY (wrong charge)) ALERT
HA Group Notification (BATTERY (wrong charge)) WARNING
  • The following messages can be seen in the EMS event log

[Node-01: env_mgr: nvmem.battery.wrongCharge:alert]: The NVMEM battery charger is charging the battery even though the battery is not requesting to be charged. To prevent data loss, the system will shut down in 24 hours.
[Node-01: env_mgr: callhome.battery.warning:alert]: Call home for BATTERY (wrong charge) WARNING.
[Node-01: env_mgr: nvmem.battery.normalCharge:notice]: The NVMEM battery charging status is normal.

 

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