BlueXP - Single file restore fails with "no connectivity" error
Applies to
- BlueXP
- Single file restore
Issue
- Single file restore fails with "no connectivity" error via BlueXP
CLOUDMANAGER-CBS.LOG
{"log":"[2023-09-26T12:40:04.668] [got] [INFO] [LJGFCBkd] file:...opt.netapp.cbs.server.utils.got.js PATCH request to: https://api.bluexp.netapp.com/cbs-ba...1-506e5d495321 Request: {\"service\":\"CBS\",\"status\":\"FAILED\",\"endTime\":1695732004658,\"type\":\"start-file-explore\",\"data\":{\"workingEnvironmentId\":\"vsaworkingenvironment-7dbmvevc\",\"volumeId\":\"1234564-5462-11ed-8026-87abc8797edd\",\"mode\":\"default\"},\"error\":\"Failed to start file explore. Timed out while waiting for the ADC Container mount directory volume to be Ready\",\"resourceName\":\"vol1\",\"volumeId\":\"1234564-5462-11ed-8026-87abc8797edd\",\"svmName\":\"SVM1\"}\n","stream":"stdout","time":"2023-09-26T12:40:04.668702028Z"}- Checking ADC logs:
[26.09.2023 12:39:54] [ERROR] [] [int C2CReader::c2c_getattr(const char *, struct stat *)]getattr failed for: /vol1. Error: -2
[26.09.2023 12:40:32] [ERROR] [] [int C2CReader::c2c_getxattr(const char *, const char *, char *, size_t)]Operation: system.posix_acl_access not supported.
[26.09.2023 12:40:32] [ERROR] [] [int C2CReader::c2c_getxattr(const char *, const char *, char *, size_t)]getxattr failed.
- ADC is unable to find the volume when it can be manually mounted.