7MTT Chain of Custody verification error: 31010 Communication problem occurred
Applies to
- 7-Mode
- ONTAP 9
- 7-Mode Transition Tool (7MTT) 3.4.0 or older
- SnapLock Chain of Custody
Issue
- 7-Mode Transition Tool (7MTT) SnapLock Chain of Custody verification phase fails with error 31010
- The GUI will show the following error :
Failed to communicate with 7-Mode storage system '<7m_controllerr_address>'.
- 7MTT log
logs
/transition.log
will report the following sequence:
2021-01-23 15:11:45.436 MEZ [c.n.t.o.c.s.TransitionSnaplockCoCFileListHandler: INFO] [job-mngr-0] [operation-name: SnapLock Chain of Custody]: In populateAllFilesList:path:'/vol/.snapshot/<7mtt_snapshot>/path/to/large_directory' :skipIters:'0
2021-01-23 15:21:45.813 MEZ [c.n.t.o.c.s.TransitionSnaplockCoCFileListHandler: INFO] [job-mngr-0] [operation-name: SnapLock Chain
of Custody]: Cleaning resources after file listing on coc Volume = '<7m_snaplock_volume>'
2021-01-23 15:21:45.864 MEZ [c.n.t.jobmanager.AbstractJob: ERROR] [job-mngr-0] [operation-name: SnapLock Chain of Custody]: Handling exception:
com.netapp.transition.common.credbank.exception.HostTimeoutException: Timeout occurred while communicating with 7-Mode storage system '<7m_controller_address>'.