Skip to main content
NetApp Knowledge Base

Arcserve restore fails with 'missing starting slash in volume name'

  1. Last updated
  2. Save as PDF
Views:
16
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
dp
Last Updated:

Applies to

  • ONTAP 9
  • Arcserve backup 19

Issue

  • Arcserve restore failed.
  • The ndmpd.log shows the following errors:

                ERROR: Failed to parse input volname svm1/vol1/qtree1 error: missing starting slash in volume name
                ERROR: Invalid volume or visibility check failure svm1/vol1/qtree1

  • Further inspection of the ndmpd.log reveals that the DMA's NDMP_CAB_GET_FS_INFO request to ONTAP does not start the path with a "/".
  • Under normal circumstances, the request should be: fs_name(/svm1/vol1/qtree1).

                DEBUG: DMA>>S V4 sequence=9 (0x9)
                DEBUG:      Time_stamp=0x6789df3f (Jan 17 13:40:31 2025)
                DEBUG:      message type=0 (NDMP4_MESSAGE_REQUEST)
                DEBUG:      message_code=0x20520002 (NDMP_CAB_GET_FS_INFO)
                DEBUG:      reply_sequence=0 (0x0)
                DEBUG:      error_code=0 (NDMP4_NO_ERR)
                DEBUG:      fs_name(svm1/vol1/qtree1)

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.