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WebAuthn MFA authenticator options not displayed as expected in System Manager

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Applies to

  • ONTAP System Manager 9.16.1 or later
  • WebAuthn multi-factor authentication (MFA)

Issue

  • When a user with WebAuthn MFA enabled accesses System Manager for the first time, the browser does not display the expected WebAuthn MFA authenticator options.
  • The following error message is displayed:

Log in has failed. The multifactor authentication (MFA) process could not be completed. This could be due to an unfocused browser, incomplete MFA steps, or the browser doesn't support MFA for the site with TLS certificate errors.
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