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System Manager displays User not authorized and AD account is locked out

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system-manager
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Applies to

  • System Manager (onbox)
  • ONTAP 9

Issue

  • System Manager states User not authorized

user_not_auth.png

  • Active Directory disables / lockout the account after a while
  • The account credentials have either been changed or were automatically (time-based) invalidated, e.g. when using onetime passwords (OTP) to increase AD account password complexity as part of multifactor authentication (MFA) 

 

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