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ONTAP System Manager constantly refreshes after registering with AIQ

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Applies to

ONTAP System Manager

Issue

  • After logging into System Manager and registering System Manager with Active IQ (AIQ), System Manager begins to constantly refresh.
  • This can begin as shortly as a few hours after registration, or can occur on logging in on subsequent days.
  • This may be observed only on the Dashboard, Settings, Support pages.
  • When reviewing the logs, messages such as the ones below are seen in sysmgr.log:
    0000001d.00108485 00c62b87 Fri Apr 18 2025 11:56:00 -05:00 [kern_sysmgr:info:12620] xx.xx.xx.xx|admin|INFO|osm4|1744995340636|Fri Apr 18 2025,11:55:42.271||  "statusText": "Unknown Error",
    0000001d.00108486 00c62b87 Fri Apr 18 2025 11:56:00 -05:00 [kern_sysmgr:info:12620] xx.xx.xx.xx|admin|INFO|osm4|1744995340636|Fri Apr 18 2025,11:55:42.271||  "url": "https://activeiq-link.netapp.com/refresh",

    0000001d.0010848e 00c62b87 Fri Apr 18 2025 11:56:00 -05:00 [kern_sysmgr:error:12620] xx.xx.xx.xx|admin|ERROR|osm4|1744995340636|Fri Apr 18 2025,11:55:42.402||[AIQ]API Call https://api.activeiq.netapp.com/v1/wellness2/count/level/cluster/id/cluseruuid/impactarea/Performance%2CEfficiency%2CAvailability%2CSecurity%2CConfiguration%2CCapacity%2CProtection failed - Refresh token has expired

 

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