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Unable to read certain files due to object store being offline

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Category:
ontap-9
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CORE
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Applies to

  • ONTAP 9
  • Metrocluster
  • StorageGrid
  • FabricPool
  • CIFS/SMB2

Issue

  • Can access data but cannot READ certain files, some files yes, other files no
  • ::*> storage aggregate object-store show shows some of the primary and mirror types are unavailable

clipboard_e83c611e0171f60da66e7f3ab666761d3.png

  • From a CIFS Protocol perspective - Packet Traces show an internal error : 

875 10.1.1.2   10.1.1.4  SMB2    Read Request Len:4096 Off:0 File: DOM\DOC\FOLDER\FILE_V1.docx
877 10.1.1.4   10.1.1.2  SMB2    Read Response, Error: STATUS_INTERNAL_ERROR

  • From SKTRACE.logs:

CIFS_SPINNP_Err:  n0x935a5f: path=FILE_V1.docx
CIFS_Ctx:  n0x8923cd: t=738840, c2os=9, c2ns=1
CIFS_Dbg:  n0x929bdf: ID=0xd7d9000000001929/1/531, fid=0x800004e8/23c693d8, Result=0, spinerr=471
CIFS_Err:  n0x929d8f: ID=0xd7d9000000001929/1/531, fid=0x800004e8/23c693d8, spinerr=471
CIFS_Err:  n0x8872e4: Smb2 cmd 8 failed. Result=-2147476347, NT status=0xc00000e5
 

Note: SPINNP_ERR_DATA_TIER_UNAVAILABLE = 471, // Failure to perform IO with capacity tier

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