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SwitchSSHAccess_Alert even after disabling log collection and deleting stale alerts

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Category:
metrocluster
Specialty:
MetroCluster
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Applies to

  • ONTAP 9
  • Cluster Network Switch
  • MetroCluster

Issue

  • SwitchSSHAccess_Alert is seen only on Node-02 and appears in the persistent alert table but not in the current health alert table
  • Alert reappeared after a system update despite any changes being made to the system configuration
  • Disabling log collection and deleting stale alerts were not of permanent success as SwitchSSHAccess_Alert eventually returned

Site A::> show system health alert

Node: <node A 02>
Warning message ID: SwitchSSHAccess_Alert
Resource: Switch-A1
Severity: Minor
Display time: Tue Nov 12 14:42:04 2024
Suppress: false
Acknowledge: false
Probable cause: SSH access to the Ethernet failed. ONTAP cannot collect
collect switch logs.
Possible effect: Ethernet switch logs are not available, in particular via
AutoSupport messages for troubleshooting.
Workaround: 1) Ensure that the specified credentials are valid to access the switch and that the SSH connection to the switch is possible from the node.
to the switch is possible from the node on which cshmd is running.

 

Site B:> system health alert show

Node: <node B 02>
Alert ID: SwitchSSHAccess_Alert
Resource: Switch-B2
Severity: Minor
Indication Time: Tue Dec 10 11:15:19 2024
Suppress: false
Acknoledge: false
Probable Cause: Ethernet switch logs are not available, especially via Autosupport messages for troubleshooting.
Corrective Actions: 1) Ensure that the provided credentials are valid for accessing the switch and that SSH connectivity to the switch is possible from the node running cshmd.

 

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