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Brocade Call Home Alert about product - AutoSupport Message

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Category:
fabric-interconnect-and-management-switches
Specialty:
brocade
Last Updated:

Applies to

  • Brocade Fibre Channel Switch
  • SAVnav Call Home Events

Event Summary

The Brocade SANnav Management Portal can be configured to send email alerts to NetApp to report problems based on events configured on Fabric OS devices.

Validate

AutoSupport Message

[3-1021-MAPS-1021-EZB1234356]Call Home Alert about product
[2-1034-EM-1034-EZB1234356]Call Home Alert about product
[3--1-SSMP-DISC-3012-EZB1234356]Call Home Alert about product
[3--1-SSMP-DISC-3013-EZB1234356]Call Home Alert about product
[3--1-SSMP-DISC-3027-EZB1234356]Call Home Alert about product
[5-1034-EM-1034-EZB1234356]Call Home Alert about product

Useful Commands
  • errdump
  • switchshow
  • porterrshow
  • psshow
  • fanshow
  • sensorshow
  • sfpshow <port>

Resolution

  1. Review the specific alert received.
  2. Verifiy if any maintenance was ongoing that could have triggered the alert.
  3. Check the switch mentioned in the call home alert to see if the error is transient.

  4. Please contact NetApp Technical Support or log into the NetApp Support Site to create a technical case. Reference this article for further assistance.

Additional Information

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.