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Unable to receive test email when triggered in brocade switch due to DNS rechability

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Category:
fabric-interconnect-and-management-switches
Specialty:
brocade
Last Updated:

Applies to

  • Brocade Switches
  • SNMP

Issue

  • Unable to receive test email after triggering test email from Brocade switch using "mapsconfig --testmail".
  • Below raslog message is logged on switch under errdump-

    Alert msg:"2024/09/11-19:40:01, [MAPS-1206], 3127, CHASSIS, INFO, switch, A MAPS email notification sent from the switch could not be delivered to Email server."

  • From the errdump, it appears that the MAPS emails are unable to be sent due to inability to reach the email server.  

    2024/08/27-08:00:00, [MAPS-1207], 3095, CHASSIS, INFO, switch, There were 2 email delivery errors in the last hour.
    2024/08/28-18:42:01, [MAPS-1206], 3096, CHASSIS, INFO, switch, A MAPS email notification sent from the switch could not be delivered to Email server.
    2024/08/28-19:00:00, [MAPS-1207], 3097, CHASSIS, INFO, switch, There were 4 email delivery errors in the last hour.
    2024/08/31-18:38:00, [MAPS-1206], 3098, CHASSIS, INFO, switch A MAPS email notification sent from the switch could not be delivered to Email server.

  • Verify the configuration for MAPS using mapsconfig --show and ensure that  the Mail Recipient and Mail from Address listed correctly.

    switch:FID128:root> mapsconfig --show
    Configured Notifications:       EMAIL,SW_CRITICAL,SW_MARGINAL,SFP_MARGINAL
    Mail Recipient:                 xxxx@xyz.com
    Mail From Address:              abd@efg.com
    Raslog Mode:                    Default
    Decom Action Config:            With Disable
    Global Quiet Time:              Not Configured
    Paused members :
    ================
    PORT :
    CIRCUIT :
    SFP :
    SWITCH :

  • unable to ping the DNS server ip address

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