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BES switch ports offline after power outage

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Applies to

BES 53248

Issue

  • After site power outage multiple switch ports (ISLs and Intra Cluster ports) are reporting offline and cannot be brought online

The status of interfaces from switch with issues are:
(CSA1)#show interfaces status all

                                   Link    Physical    Physical    Media       Flow
Port       Name                    State   Mode        Status      Type        Control     VLAN
---------  ----------------------  ------  ----------  ----------  ----------  ----------  ----------
...
0/9        Shared Intra-Cluster/M  Down    Auto                                Inactive    Trunk
0/10       Shared Intra-Cluster/M  Down    Auto                                Inactive    Trunk
...
0/13       MetroCluster ISL Port   Down    Auto                                Inactive
0/14       MetroCluster ISL Port   Down    Auto                                Inactive
0/15       MetroCluster ISL Port   Down    Auto                                Inactive    1
0/16       MetroCluster ISL Port   Down    Auto                                Inactive    1
0/55       Intra-Cluster ISL Port  Up      Auto        100G Full   Copper      Inactive    Trunk
0/56       Intra-Cluster ISL Port  Up      Auto        100G Full   Copper      Inactive    Trunk
0/81                               Detach  25G Full                            N/A

The status of interfaces from the switch that Works fine are:
(CSA2)#show interfaces status all

                                   Link    Physical    Physical    Media       Flow
Port       Name                    State   Mode        Status      Type        Control     VLAN
---------  ----------------------  ------  ----------  ----------  ----------  ----------  ----------
...
0/9        Shared Intra-Cluster/M  Up      10G Full    10G Full    DAC         Inactive    Trunk
0/10       Shared Intra-Cluster/M  Up      10G Full    10G Full    DAC         Inactive    Trunk
...
0/13       MetroCluster ISL Port   Up      Auto        25G Full    Copper      Inactive    Trunk
0/14       MetroCluster ISL Port   Up      Auto        25G Full    Copper      Inactive    Trunk
0/15       MetroCluster ISL Port   Down    Auto                                Inactive    1
0/16       MetroCluster ISL Port   Down    Auto                                Inactive    1
0/55       Intra-Cluster ISL Port  Up      Auto        100G Full   Copper      Inactive    Trunk
0/56       Intra-Cluster ISL Port  Up      Auto        100G Full   Copper      Inactive    Trunk
0/81                               Detach  25G Full                            N/A

  • The switch is powered on and reachable over console connection
  • Switch is running up-to-date Broadcom's Ethernet Fabric OS (EFOS) firmware and NetApp's Reference Configuration File (RCF)
  • Ports in NetApp filers are confirmed to be working via loopback
  • Bouncing the ports through console (in switch) does not work
  • Cabling re-seat does not bring the ports online on the switch side

 

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