Skip to main content
NetApp Knowledge Base

Unable to run E-series SMcli with JDK 16 or 17 is used

Last Updated:

Applies to

  • E-series
  • SMcli
  • JDK 16 or 17 is used


  • Fail to run SMcli command and an internal error is popped up.

An internal error, error code 12, has occurred.
Possible causes include:
(1) The CLI session was run without administrator permissions, or
(2) The software installation is incomplete or corrupt.
Retry the CLI with administrator permissions or reinstall the software.
If problems persist, contact your Technical Support Engineer.
SMcli failed.

  • The same SMcli command works normally by using JDK 15 and the previous JDK versions.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.