StorageGRID alert Storage appliance storage connectivity degraded after unexpected reboot

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Category:: e-series-santricity-os-controller-software

Specialty:: esg

Last Updated:

Applies to

NetApp StorageGRID
NetApp E-Series

Issue

StorageGRID UI reports Storage appliance storage connectivity degraded after unexpected compute node reboot.
All port on E-Series backend is UP with no incrementing fibre channel errors in state-capture-data.txt > fcDump

In StorageGRID base-os-logs/command_results.txt is missing paths:

command `multipath -ll` completed with code 0. Output:

StorageGRID-obj-00 (xxxxxxxx) dm-3 NETAPP,INF-01-00

size=22T features='3 queue_if_no_path pg_init_retries 50' hwhandler='1 alua' wp=rw

|-+- policy='service-time 0' prio=50 status=active

| |- 17:0:0:222 sdak 66:64 active ready running

| `- 18:0:0:222 sdbs 68:96 active ready running

`-+- policy='service-time 0' prio=10 status=enabled

`- 15:0:0:222 sdc 8:32 active ready running

base-os-logs/var/log/syslog reports :

2026-08-04T13:57:16.314772+00:00 SG multipathd[2263]: sdx: mark as failed
2026-08-04T13:57:16.314824+00:00 SG multipathd[2263]: StorageGRID-obj-11: remaining active paths: 3
2026-08-04T13:57:16.314848+00:00 SG multipathd[2263]: sdz: mark as failed
2026-08-04T13:57:16.314862+00:00 SG multipathd[2263]: StorageGRID-obj-09: remaining active paths: 3
2026-08-04T13:57:16.314874+00:00 SG multipathd[2263]: sdaa: mark as failed
2026-08-04T13:57:16.314886+00:00 SG multipathd[2263]: StorageGRID-obj-08: remaining active paths: 3
2026-08-04T13:57:16.314904+00:00 SG multipathd[2263]: sdae: mark as failed