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Multiple E-Series drives become unresponsive or failed after upgrade to 11.80GA

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Applies to

  • NetApp E-Series SANtricty to 11.80GA
  • NetApp StorageGRID 2023.11 release 
  • StorageGRID Appliance SG5760

Issue

Multiple drives report as Unresponsive after the upgrade to 11.80GA via StorageGRID Grid Manager.

  • Recovery-Guru reports:
  • Failure Entry 2: FAILED_DRIVE-Recovery Failure Type Code: 23
  • Failure Entry 1: VOLUME_GROUP_INCOMPLETE-Recovery Failure Type Code: 201
  • Storage-array-profile reports:

99, 4, 0 Unresponsive
99, 4, 1 Unresponsive
99, 4, 2 Unresponsive
99, 4, 3 Unresponsive

  • Major-event-log reports :
5543 224d Drive failed - no response at start of day  <--CRITICAL
5542 224d Drive failed - no response at start of day  <--CRITICAL
5541 224d Drive failed - no response at start of day  <--CRITICAL
5540 224d Drive failed - no response at start of day  <--CRITICAL

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