E-Series Major Event Log event reports "An exception condition has been detected on the controller"
Applies to
- E-Series
- All platforms but only systems with secured drives
- Santricity OS version before 11.80.1
Issue
- If a secure drive becomes failed, Major Event Log event 0x5622 will trigger below alert:
Date/Time: 1/25/24, 4:02:12 AM
Sequence number: 10725925
Event type: 5622
Event category: Error
Priority: Debug
Event needs attention: false
Event send alert: false
Event visibility: false
Description: An exception condition has been detected on the controller
Event specific codes: 0/0/0
Component type: Controller
Component location: Shelf 99, Bay A
Logged by: Controller in bay A- Following to the above message we see SSD drives life is ending
A:8/25/25 6:40:49 AM (10:40:49) 45323 5622 An exception condition has been detected on the controller - Tray 0, Slot A <--DEBUG
B:8/25/25 6:07:50 AM (10:07:50) 45322 226f Solid state disk drive nearing end of life - Tray 0, Slot 9
B:8/25/25 6:07:50 AM (10:07:50) 45321 226f Solid state disk drive nearing end of life - Tray 0, Slot 5
A:8/25/25 6:07:50 AM (10:07:50) 45320 226f Solid state disk drive nearing end of life - Tray 0, Slot 9
A:8/25/25 6:07:50 AM (10:07:50) 45319 226f Solid state disk drive nearing end of life - Tray 0, Slot 5
B:8/25/25 5:17:50 AM (09:17:50) 45318 226f Solid state disk drive nearing end of life - Tray 0, Slot 9
B:8/25/25 5:17:50 AM (09:17:50) 45317 226f Solid state disk drive nearing end of life - Tray 0, Slot 5
- From Storage Array profile we see the "
Spare blocks remaining"percentage start decreasing.
STORAGE-ARRAY-PROFILE > DRIVES
Drive at Tray 0, Slot 5
Status: Optimal
Mode: Assigned
Raw capacity: 1,490.415 GB
Usable capacity: 1,489.915 GB
World-wide identifier: 58:ce:38:ee:20:4f:68:85:00:00:00:00:00:00:00:00
Associated volume group: 3
Port Channel
0 4
1 3, 5
Media type: Solid State Disk
Interface type: Serial Attached SCSI (SAS)
Drive path redundancy: OK
Wear life monitoring: Enabled
Average erase count: 81%
Spare blocks remaining: 28%
Drive capabilities: Data Assurance (DA), Full Disk Encryption (FDE)
Security capable: Yes, Full Disk Encryption (FDE)
Secure: Yes
Read/write accessible: Yes
Drive security key identifier: :xxxxxxxx
Data Assurance (DA) capable: Yes
Current data rate: 6 Gbps
Logical sector size: 512 bytes
Physical sector size: 4096 bytes
Product ID: PX05SMQ160
Drive firmware version: MS04
FPGA version:
Serial number: xxxxxxxx
Manufacturer: TOSHIBA
Date of manufacture: August 5, 2018