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E-Series unable to upgrade "Data could not be loaded from the storage array"

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Category:
e-series-santricity-os-controller-software
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esg
Last Updated:

Applies to

NetApp E-Series

Issue

When trying to upgrade SANtricity  Support>Upgrade the upgrade page will not load and the below error appears:
 
Data could not be loaded from the storage array. One possible cause is the object which you were performing the operation no longer exists. Other possible causes include network issues. inability to communicate with the controller, or loss of power to the storage array. Check these cause and they retry the operation
 
ErrorMessageUpgrade.png

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