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E-Series Unreadable sector(s) detected data loss occurred - AutoSupport Message

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Applies to

NetApp E-Series

Event Summary

SANtricity reports unreadable sectors in the Recovery GURU:

USM_UNREADABLE_SECTORS_EXIST-Recovery Failure Type Code: 75

Validate

Major Event Log will display the following error:

Event type: 6700
Event category: Error
Priority: Critical
Description: Unreadable sector(s) detected data loss occurred

Resolution

Resolution depends on certain conditions.

For single drive reporting unreadable sectors:

  1. Follow steps provided in Unreadable sectors on the E-series platforms on single drive

For all other causes such as:

  • Multiple drive failures
  • Volume failures
  • Power outages
  • Multiple hardware failures

Always NetApp Technical Support as this requires deeper investigations. Reference: Unreadable sectors on the E-series platforms on multiple drives

Additional Information

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.