Skip to main content
NetApp Knowledge Base

E-Series storage array is unresponsive to out-of-band (Ethernet) SANtricity Management Access

Last Updated:

Applies to

  • E-Series Controller Platform: All
  • E-Series Controller Firmware: All
  • SANtricity Management Software Version: All


  • Storage array is unresponsive to out-of-band (Ethernet) SANtricity management access but is optimal and still serving data.
  • Management ports may still respond to ping but will no longer allow telnet access.
  • Customer network has been ruled out as the problem and only the out-of-band (Ethernet) management access to the storage array is unresponsive.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.