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E-Series reports NET NTP SERVICE UNAVAILABLE and NET NTP QUERY FAIL alerts due to management port is down

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Applies to

  • E-Series SANtricity systems  
  • SANtricity 11.70.3 and above

Issue

  • Recovery Guru reports the following alerts :

Failure Entry 1: NET_NTP_QUERY_FAIL-Recovery Failure Type Code: 466

Failure Entry 2: NET_NTP_SERVICE_UNAVAILABLE-Recovery Failure Type Code: 467

  • The Major Event Log reports :

    A:11/21/25, 11:38:45 AM (11:38:45) 13744 2289 The DNS/NTP configuration on this controller is either incorrect or all the NTP servers are unreachable over the network - Shelf 99, Bay A <--CRITICAL
    A:11/21/25, 11:38:45 AM (11:38:45) 13743 2294 Either the NTP server's resolved or configured IP address is wrong or the IP address is unavailable via the attached network - Shelf 99, Bay A
    A:11/21/25, 11:38:12 AM (11:38:12) 13742 2294 Either the NTP server's resolved or configured IP address is wrong or the IP address is unavailable via the attached network - Shelf 99, Bay A
    A:11/21/25, 10:52:46 AM (10:52:46) 13741 5801 Management port link down - Shelf 99, Bay A

  • Management Port Link status showing down due to gateway showing 0.0.0.0 on affected controller.

Ethernet port:                 1
         Link status:                Down
         MAC address:                xx:xx:xx:xx:xx:xx
         Negotiation mode:           Auto-negotiate
            Port speed:              Unknown
            Duplex mode:             Half duplex
         Network configuration:      Static
         IP address:                 xx.xxx.xx.xx
         Subnet mask:                xxx.xxx.xxx.x
         Gateway:                    0.0.0.0

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