E-Series reporting amber LED on external shelf but not reflecting error in recovery guru

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Category:: e-series-systems

Specialty:: esg

Last Updated:

Applies to

NetApp E-Series
DE224C

Issue

E-Series reporting amber LED on an external shelf but not reflecting error in recovery guru.

STATE-CAPTURE-DATA->ssmShowSubTree

Executing ssmShowSubTree(4,21,0,0,0,0,0,0,0,0) on controller A: [Storage Array] [Enclosure] Status: Okay Access Path Status: Okay Swapped?: No Predicted Fail?: No Enclosure Logical ID: 00 00 00 00 00 00 00 00 devAddress: 0x0101 Slot: 1 Parent Slot: 0 Relative Slot: 1 Replacement Policy: Self Removal Policy: Self Generic VPD Byte Array: 45 32 38 32 34 20 20 20 20 20 20 20 00 00 00 00 |E2824 ....| 37 32 31 39 34 34 35 30 30 32 30 30 20 20 20 00 |721944500200 .| 4E 45 54 41 50 50 20 20 00 00 00 00 30 37 2F 32 |NETAPP ....07/2| 30 31 39 00 00 00 00 00 4D 49 44 50 4C 41 4E 45 |019.....MIDPLANE| 20 20 20 00 00 00 00 00 00 00 00 00 00 00 00 00 | .............| 00 00 00 00 |.... | CRU Type: Non-Removable LED Control: Engenio Encl cfg:0x84 LED State: Present Online Alarm Control: Off Component Reported: Yes Error Rep When Missing: Yes Attn Request / Attn On: No / No Last MEL Logged: 0x0 (for Debug ONLY!) Is Summary Fault On?: No (cfw detected error? No) Is Summary Attention On?: No (cfw detected error? No)

Executing ssmShowSubTree(4,21,0,0,0,0,0,0,0,0) on controller B: [Storage Array] [Enclosure] Status: Okay Access Path Status: Okay Swapped?: No Predicted Fail?: No Enclosure Logical ID: 00 00 00 00 00 00 00 00 devAddress: 0x0101 Slot: 1 Parent Slot: 0 Relative Slot: 1 Replacement Policy: Self Removal Policy: Self Generic VPD Byte Array: 45 32 38 32 34 20 20 20 20 20 20 20 00 00 00 00 |E2824 ....| 37 32 31 39 34 34 35 30 30 32 30 30 20 20 20 00 |721944500200 .| 4E 45 54 41 50 50 20 20 00 00 00 00 30 37 2F 32 |NETAPP ....07/2| 30 31 39 00 00 00 00 00 4D 49 44 50 4C 41 4E 45 |019.....MIDPLANE| 20 20 20 00 00 00 00 00 00 00 00 00 00 00 00 00 | .............| 00 00 00 00 |.... | CRU Type: Non-Removable LED Control: Engenio Encl cfg:0x84 LED State: Present Online Alarm Control: Off Component Reported: Yes Error Rep When Missing: Yes Attn Request / Attn On: No / No Last MEL Logged: 0x0 (for Debug ONLY!) Is Summary Fault On?: No (cfw detected error? No) Is Summary Attention On?: No (cfw detected error? No)