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E-Series reporting amber LED on external shelf but not reflecting error in recovery guru

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e-series-systems
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Applies to

  • NetApp E-Series
  • DE224C

Issue

  • E-Series displays amber attention LED on external shelf(s) without any error in Recovery GURU.
  • STATE-CAPTURE-DATA>ssmShowSubTree indicates there is no Fault but with Attention On

Executing ssmShowSubTree(4,2,0,0,0,0,0,0,0,0) on controller A:
[Storage Array]
    [Enclosure]
        Status:                 Okay
        Access Path Status:     Okay
        Swapped?:               No
        Predicted Fail?:        No

        LED State:              Present Online Attention 
        Alarm Control:          Off
        Component Reported:     Yes
        Error Rep When Missing: Yes
        Attn Request / Attn On: Yes / Yes
        Last MEL Logged:        0x0 (for Debug ONLY!)
        Is Summary Fault On?:   No (cfw detected error? No)
        Is Summary Attention On?:   Yes (cfw detected error? Yes)

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