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E-Series not sending AutoSupport  due to webserver database corruption

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e-series-systems
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esg
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Applies to

  • NetApp E-Series
  • Netapp StorageGRID

Issue

  • E-Series system stopped sending ASUP even if ASUP configuration is correct and Netapp ASUP site is reachable
  • Error occurs when attempting to collect support data via SANtricity:

Unable to collect support data due to reservation request failure. Please wait a few minutes before retrying the operation. (WebServer422)

  • Webserver traces on one or both controllers show database verification warnings:

01:07:09,180 WARN [DataCorruptionVerifier] c.l.a.w.s.WebServer [WebServer.java:2848][requestId=0,deviceId=N/A] stderr:2026-02-12 01:07:09.180 UTC INFO [/msw_data/bdb] End verify of data files
01:07:09,180 WARN [DataCorruptionVerifier] c.l.a.w.s.WebServer [WebServer.java:2848][requestId=0,deviceId=N/A] stderr:2026-02-12 01:07:09.180 UTC INFO [/msw_data/bdb] Start verify all databases
01:07:11,766 WARN [DataCorruptionVerifier] c.l.a.w.s.WebServer [WebServer.java:2848][requestId=0,deviceId=N/A] stderr:2026-02-12 01:07:11.766 UTC INFO [/msw_data/bdb] End verify all databases

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