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E-Series fails to send AutpSupport due to HTTP 503 by NetApp ASUP https gateway

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Applies to

  • E-Series
  • AutoSupport

Issue

  • AutpSupport from E-Series systems is not delivered intermittently
  • ASUP-TRANSMISSION-LOGS indicates HTTP 503 is returned by support.netapp.com/put/AsupPut/

Delivery URI:support.netapp.com/put/AsupPut/, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message delivery failed. Server returned HTTP status code: 503.

  • WEB-SERVER-TRACE-LOG indicates the following message:

WARN [NotifyASUPTaskStatus] trace [ASUPAlertService.java:21] [requestId=0, deviceId=N/A] Sending ASUP alert message: An ASUP message could not be delivered from the array management host eos-a to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.

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