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E-Series This controller's alternate is non-functional and is being held in reset - AutoSupport Message

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Applies to

NetApp E-Series

Event Summary

The alternate controller is being held in reset by the surviving controller. This can happen under various circumstances.

Validate

Controller 7-segment display is showing a lockdown code, for example OS OL

Resolution

Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference this article for assistance with the solution. 

  • The solution requires Diagnostic-level recovery. 
  • The use of Diagnostic commands and recovery steps is potentially disruptive and should only be used with guidance from NetApp Support. 

Additional Information

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