Skip to main content
NetApp Knowledge Base

E-Series SANtricity System Manager unsupported browser error returned

  1. Last updated
  2. Save as PDF
Views:
123
Visibility:
Public
Votes:
0
Category:
e-series-santricity-unified-manager
Specialty:
esg
Last Updated:

Applies to

SANtricity System Manager

Issue

  • Controller B SANtricity System Manager UI inaccessible.
  • Alert for unsupported browser even though Controller A GUI works in the same browser.Unsupported Browser.png
  • Daily and Weekly Autosupports fail to send, but test bundles complete successfully.
  • The following warning messages appear in the Web-Server-Trace-Logs
2024-01-29 19:23:18,389 WARN [jetty-259] o.e.j.s.HttpChannel [HttpChannel.java:673] [requestId=0, deviceId=N/A] handleException /sm/en-US/locale-11.74.00.9006.js java.io.IOException: java.util.concurrent.TimeoutException: Idle timeout expired: 30000/30000 ms
2024-01-29 19:23:28,296 WARN [jetty-254] o.e.j.s.HttpChannel [HttpChannel.java:673] [requestId=0, deviceId=N/A] handleException /sm/assets/js/application-11.74.00.9006.js java.io.IOException: java.util.concurrent.TimeoutException: Idle timeout expired: 30000/30000 ms
2024-01-29 19:24:02,589 WARN [jetty-252] c.l.a.w.s.SSLConnectionListener [SSLConnectionListener.java:103] [requestId=0, deviceId=N/A] TLS handshake failed, remoteAddr: 172.23.234.219, cause: SSLHandshakeException, message: Received fatal alert: certificate_unknown, suppressed: 0
2024-01-29 19:24:03,586 WARN [jetty-255] c.l.a.w.s.SSLConnectionListener [SSLConnectionListener.java:103] [requestId=0, deviceId=N/A] TLS handshake failed, remoteAddr: 172.23.234.219, cause: SSLHandshakeException, message: Received fatal alert: certificate_unknown, suppressed: 0
2024-01-29 19:24:04,116 WARN [jetty-256] c.l.a.w.s.SSLConnectionListener [SSLConnectionListener.java:103] [requestId=0, deviceId=N/A] TLS handshake failed, remoteAddr: 172.23.234.219, cause: SSLHandshakeException, message: Received fatal alert: certificate_unknown, suppressed: 0
2024-01-29 19:24:43,623 WARN [jetty-80] o.e.j.s.HttpChannel [HttpChannel.java:673] [requestId=0, deviceId=N/A] handleException /sm/assets/js/application-11.74.00.9006.js java.io.IOException: java.util.concurrent.TimeoutException: Idle timeout expired: 30000/30000 ms
2024-01-29 19:29:45,976 WARN [jetty-256] o.e.j.s.HttpChannel [HttpChannel.java:673] [requestId=0, deviceId=N/A] handleException /sm/assets/css/application-11.74.00.9006.css java.io.IOException: java.util.concurrent.TimeoutException: Idle timeout expired: 30000/30000 ms
2024-01-29 19:29:52,194 WARN [jetty-80] o.e.j.s.HttpChannel [HttpChannel.java:673] [requestId=0, deviceId=N/A] handleException /sm/en-US/locale-11.74.00.9006.js java.io.IOException: java.util.concurrent.TimeoutException: Idle timeout expired: 30000/30000 ms

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.