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Hardware error sense code returned to host during Snapshot backup in E-Series

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Applies to

  • NetApp E-Series
  • SnapshotVolume backup operations (e.g., with NetBackup)
  • Red Hat Enterprise Linux (RHEL)
  • Point-In-Time (PIT)

Issue

  • During backup operations of a SnapshotVolume, the following error is observed on the Host Kernel Log:
    Jul 7 10:20:14 kernel: sd 12:0:0:112: [sdax] tag#997 Sense Key : Hardware Error [current]
    Jul 7 10:20:14 kernel: sd 12:0:0:112: [sdax] tag#997 ASC=0x84 ASCQ=0x21
    Jul 7 10:20:14 kernel: sd 12:0:0:112: [sdax] tag#997 CDB: Read(10) 28 00 1d be fe e0 00 00 08 00
    Jul 7 10:20:14 kernel: Buffer I/O error on dev dm-64, logical block 62382044, async page read
  • No Error-level events were found in the Major Event Log (MEL), and there is no indication of a physical hardware issue.

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