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"E-Series Notification (Drive channel set to Degraded) CRITICAL" AutoSupport doesn't trigger automatic case creation

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Applies to

  • E-Series
  • SANtricity OS 11.80 or later
  • StorageGRID
  • AutoSupport (ASUP)

Issue

  • E-Series Notification (Drive channel set to Degraded) CRITICAL ASUP doesn't trigger automatic case creation.
  • Major Event Log records critical events as below:
B:2/10/25, 10:39:57 AM (10:39:57) 18555 1209 Drive channel set to Degraded - Drive-side: channel 2 <--CRITICAL
B:2/10/25, 10:39:57 AM (10:39:57) 18554 1513 Individual drive - Degraded path - Drive-side: channel 2 <--CRITICAL

 

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