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Host performance problems after E-Series disk failure

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Category:
e-series-santricity-management-software
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esg
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Applies to

  • E-Series
  • SANtricity

Issue

  • After one or more disk failures, a host connected to E-Series experiences performance related issue(s).
  • MEL reports Timeout on drive side of controller.

A:8/7/22, 6:51:31 AM (06:51:31) 9300 100d Timeout on drive side of controller - Shelf 99, Bay 2
A:8/7/22, 6:51:27 AM (06:51:27) 9299 100d Timeout on drive side of controller - Shelf 99, Bay 2
A:8/7/22, 6:51:24 AM (06:51:24) 9298 100d Timeout on drive side of controller - Shelf 99, Bay 2

  •  MEL may report Drive channel set to Degraded - Drive-side during Timeout on drive.

A:8/7/22, 6:47:24 AM (06:47:24) 9287 100d Timeout on drive side of controller - Shelf 99, Bay 2
A:8/7/22, 6:47:16 AM (06:47:16) 9286 1209 Drive channel set to Degraded - Drive-side: channel 2 <--CRITICAL
A:8/7/22, 6:47:16 AM (06:47:16) 9285 1513 Individual drive - Degraded path - Drive-side: channel 2 <--CRITICAL
A:8/7/22, 6:47:16 AM (06:47:16) 9284 100d Timeout on drive side of controller - Shelf 99, Bay 2

 

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