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Failed to authenticate to the LDAP bind user error in SANtricity

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storagegrid-webscale
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Applies to

  • SANtricity OS
  • Lightweight Directory Access Protocol (LDAP)
  • Active Directory

Issue

  • Unable to login via LDAP Active Directory credentials to SANtricity.
  • When testing connection to LDAP server in Settings > Access Management > Add Directory Server, the following error is observed:

Failed to add the directory server because:
Failed to authenticate to the LDAP bind user. (Web Server 422)

  • In web-server-trace-logs TLS handshake failed warnings:

2024-08-21 17:19:58,667 WARN [jetty-5264746] c.l.a.w.s.SSLConnectionListener [SSLConnectionListener.java:103] [requestId=0, deviceId=N/A] TLS handshake failed, remoteAddr: xx.xxx.xx.xxx, cause: SSLException, message: Unrecognized record version SSLv2Hello , plaintext connection?, suppressed: 0

2024-08-21 17:19:58,740 WARN [jetty-5264625] c.l.a.w.s.SSLConnectionListener [SSLConnectionListener.java:103] [requestId=0, deviceId=N/A] TLS handshake failed, remoteAddr: xx.xxx.xx.xxx, cause: SSLException, message: Received fatal alert: internal_error, suppressed: 0

2024-08-21 17:19:58,775 WARN [jetty-5264748] c.l.a.w.s.SSLConnectionListener [SSLConnectionListener.java:103] [requestId=0, deviceId=N/A] TLS handshake failed, remoteAddr: xx.xxx.xx.xxx, cause: SSLHandshakeException, message: Client requested protocol TLSv1 is not enabled or supported in server context, suppressed: 0

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