E-series autosupport delivery failure with https SSLHandshakeException or http code 303
Applies to
- NetApp E-Series
- SANtricity System Manager
Issue
- AutoSupport configuration test in SANtricity System Manager fails with the following error message:
HTTP
AutoSupport message delivery failed. Server returned HTTP status code: 303.
HTTPS
javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException:
unable to find valid certification path to requested target
- HTTP/HTTPS post tests from the controller shell to the support site fails with the following errors:
HTTP
diag@eos-a:~$ wget http://support.netapp.com/put/AsupPut/
converted 'http://support.netapp.com/put/AsupPut/' (ANSI_X3.4-1968) -> 'http://support.netapp.com/put/AsupPut/' (UTF-8)
--2020-11-19 04:17:04-- http://support.netapp.com/put/AsupPut/
Resolving support.netapp.com (support.netapp.com)... 216.240.xx.xx, 2620:10a:4005:c000::xxx:xxxx
Connecting to support.netapp.com (support.netapp.com)|216.240.xx.xx|:80... connected.
HTTP request sent, awaiting response... 303 See Other
HTTPS
diag@eos-b:~$ wget https://support.netapp.com/put/AsupPut/
converted 'https://support.netapp.com/put/AsupPut/' (ANSI_X3.4-1968) -> 'https:/ /support.netapp.com/put/AsupPut/' (UTF-8)
--2020-11-09 03:41:16-- https://support.netapp.com/put/AsupPut/
Resolving support.netapp.com (support.netapp.com)... 216.240.xx.xx, 2620:10a:4005:c000::xxx:xxxx
Connecting to support.netapp.com (support.netapp.com)|216.240.xx.xx|:443... connected.
ERROR: The certificate of 'support.netapp.com' is not trusted.
ERROR: The certificate of 'support.netapp.com' hasn't got a known issuer.