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E-series AutoSupport message dispatch through StorageGRID failed as the server is not reachable

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Applies to

  • E-series
  • StorageGRID
  • AutoSupport through tunnel-host

Issue

  • AutoSupport message dispatch failed as the server is not reachable.

WEB-SERVER-TRACE-LOG : -

2025-10-08 00:40:52,519 INFO [SMMonitorTask-10759] trace [ASUPTask.java:1300] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_AOD_POLL, source: AUTO_SUPPORT_ARRAY_POLLING, status: FAIL
2025-10-08 01:40:52,669 INFO [SMMonitorTask-10760] trace [ASUPTask.java:1281] [requestId=0, deviceId=N/A] ASUP task start, task: AUTO_SUPPORT_AOD_POLL, source: AUTO_SUPPORT_ARRAY_POLLING
2025-10-08 01:40:53,913 INFO [SMMonitorTask-10760] trace [ASUPHTTPClient.java:992] [requestId=0, deviceId=N/A] Connecting to HTTPS proxy server: 198.51.100.3:10225, IP 198.51.100.3
2025-10-08 01:40:53,914 INFO [SMMonitorTask-10760] trace [ASUPHTTPClient.java:999] [requestId=0, deviceId=N/A] Proxy tunnel to server: support.netapp.com:443
2025-10-08 01:40:57,031 ERROR [SMMonitorTask-10760] trace [ASUPHTTPClient.java:758] [requestId=0, deviceId=N/A] Socket read/write failed.

ASUP-TRANSMISSION-LOGS : -

11/7/25 03:27:03 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:LXAPP1822S08, SAID:600A098000DB1C3E000000005B2ACAE3, Chassis Serial Number:721822500023, Thread ID:2,907,806, Delivery Method:HTTPS, Sequence Number:4672, Delivery URI:support.netapp.com/put/AsupPut/, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed as the server is not reachable.

  • Test configuration option in SANtricity > Support > AutoSupport > Configure AutoSupport Delivery Method is greyed out.

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