Skip to main content
NetApp Knowledge Base

E-Series autosupport not delivered though the "Tests" are successfull due to SPAM Rule

Views:
22
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • E-Series
  • SMTP AutoSupport

Issue

After clicking on the “TEST CONFIGURATION ” it shows successful message, but successful mail is not received by Email recipient address.

Error Found in ASUP transmission:

1/31/24 18:26:29 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:ECGC_BSNL_STRG, SAID:6D039EA0001306B3000000005DF1EBB2, Chassis Serial Number:721950500193, Thread ID:90,252, Delivery Method:SMTP, Sequence Number:2724, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:An authentication error occurred during message delivery.

1/31/24 18:26:23 UTC -> Priority:INFO, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:NONE, Storage Array:ECGC_BSNL_STRG, SAID:6D039EA0001306B3000000005DF1EBB2, Chassis Serial Number:721950500193, Thread ID:90,252, Delivery Method:SMTP, Sequence Number:2724, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message delivery is initiated.

1/31/24 18:26:21 UTC -> Priority:INFO, ASUP Message Type:Daily Schedule, ASUP Task Type:Collection, Status:SUCCESSFUL, Storage Array:ECGC_BSNL_STRG, SAID:6D039EA0001306B3000000005DF1EBB2, Chassis Serial Number:721950500193, Thread ID:90,252, Delivery Method:NONE, Sequence Number:2724, Delivery URI:N/A, AutoSupport Decompressed Size:33327487, Total Collection Time:920698, Message:AutoSupport message collection successful.

  • Verify if the SMTP server is reachable using ping command.
  • Check if port 25 is open at network side.
  • Mail delivery size limit should be set as 25MB.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.